Return, Exchange & Cancellation Policy

At Onetique Finds, we strive to bring you the finest Indian handcrafted products. To ensure a fair and transparent shopping experience, please review our policy below regarding returns, exchanges, and cancellations.

1. Domestic Orders (Within India)

We offer returns and exchanges for our domestic customers only under specific conditions:

• Eligibility: Returns or exchanges are accepted only if the product delivered is damaged or incomplete.

• Timeframe: You must initiate your request within 7 days of receiving the product.

• Mandatory Video Proof: To process an exchange or return, you must share an unboxing video clearly showing the damaged or incomplete product. Without a video, we will be unable to process your request. Mention your order number and your contact number in email.

• How to Reach Us:

  • Email: info@onetiquefinds.com

  • WhatsApp/Call: +91 8810299987

2. International Orders (Outside India)

• No Return or Exchange: Please note that we do not offer any returns or exchanges for orders shipped outside of India.

• All international orders undergo a strict quality check before dispatch to ensure they reach you in perfect condition.

3. Cancellation Policy

We understand that plans can change! Here is how our cancellation works:

• Before Shipping: You can cancel your order at any time before it has been shipped.

• After Shipping: Once the order has been handed over to our courier partner and shipped, we cannot cancel the order.

• How to Cancel: To request a cancellation, please contact us immediately via our mobile number or email mentioned above.

• Refunds on Cancellation: Once your cancellation is confirmed, your refund will be initiated back to your original source account (e.g., your bank account or credit card).

4. Non-Returnable Items

• Items that have been used, washed, or have missing tags.

• Products that are not in their original packaging.

• Custom-made or personalized items.